Army Reserve & National Guard

Active duty Soldiers (including USAR and ARNG on Title 10 orders for more than 30 consecutive days) qualify under routine eligibility. Contact your chain of command, AER officer, or click here to request assistance via EFT.

USAR and ARNG not on active duty for more than 30 consecutive days must carefully follow the process below.

Submit Assistance Documentation

Follow the steps below:

Notify your chain of command of your intent to submit an assistance application and request a DoD Safe document upload link.

Title 10/32 activated in response to COVID-19: Notify your Company Commander or First Sergeant.

Non-Title 10/32 affected by the DOD travel ban: Notify your Field Grade Officer or Command Sergeant Major.

Non-Title 10/32 requiring assistance for SGLI, FSGLI, or TRICARE: Notify your Company Commander or First Sergeant.

Use the DoD Safe link provided by your chain of command to securely transmit your assistance application to your chain of command. After review, your chain of command will forward the application to AER HQ at assistance@aerhq.org.

Required Documents for Assistance Application:

  1. AER Form 770, Application for Financial Assistance
  2. AER Form 57, AER Budget Planning Sheet
  3. AER Form 575, AER Electronic Funds Transfer (EFT) Authorization
  4. Supporting documents validating financial need

Secure transmission: Soldiers and Family members will ensure documents containing Personally Identifiable Information (PII) are only transmitted electronically through a secure means i.e. DoD SAFE.

Return to main COVID-19 page

Frequently Asked Questions

  • Who is eligible for AER assistance?

    • Soldiers on Active Duty and their eligible Family members.
    • Soldiers Retired from Active Duty because of longevity and their eligible Family members.
    • Retired Army Reserve and National Guard Soldiers receiving retired pay and their Family members.
    • Medically Retired Soldiers and their Family members, including both those placed on the Permanent Disability Retired List (PDRL) or Temporary Disability Retirement List (TDRL).
    • Surviving Spouses and Children of Soldiers who died while on Active Duty (including those on Title 10 Orders) or in an eligible Retired status.
    • Members of the Reserve Component of the Army (National Guard and Army Reserve under Title 10 U.S.C) on Active Guard Reserve (AGR) tours and their eligible Family members.
    • Members of the Reserve Component of the Army (National Guard and Army Reserve under Title 10 U.S.C) on continuous Active Duty for more than 30 consecutive days and their eligible Family members.

    NOTE:  Any Soldier, regardless of rank, and their eligible military identification card holding dependents in the eligible categories listed above can seek assistance from AER.

  • Can my Spouse obtain AER assistance if I’m deployed or TDY?

    Yes, a Spouse or other eligible dependent may seek AER assistance without their sponsor being present when the Soldier is unavailable.

    Unavailable is defined as:

    1. When the Soldier is outside the same geographic area as the dependent due to TDY, field exercise, or deployment.
    2. When the Soldier is inside the same geographic area and determined by the chain of command that the Soldier will be unavailable to visit the local AER office in a timely manner to meet a valid emergency need.
    3. When the Retired Soldier is working outside the local/primary area where the Family resides, hospitalized, incarcerated or otherwise unavailable for a legitimate reason that would prevent them from requesting assistance.

    Options for requesting assistance when the Soldier is unavailable:

    • Special Power of Attorney (SPOA)
      • Spouses or other authorized dependent must have a valid SPOA from their Sponsor granting them authority to act as the Sponsor’s attorney-in-fact to “establish, change, or stop allotments” as required by Financial Management Regulation DoD 7000.14-R, para 400803.
      • Note:  “A general power of attorney is not acceptable to establish, change or stop and allotment.” (FMR 7000.14-R, para 400803)
    • Account Allotment and Authorization Form (AER Form 55)
      • Allows Active Duty or Retired Soldiers to provide one-time authority for a Spouse or other eligible dependent to obtain financial assistance in the name of the Soldier when they are unavailable.  Upon request, the AER Form 55 will can be initiated by the local AER Officer.  The AER Officer will email the form directly to the Active Duty or Retired Soldier for signature on behalf of the eligible Family member.
    • Email from the Active Duty Soldier’s .mil account stating they concur with the assistance, dollar amount and repayment
      • Under no circumstance can a personal email account be used to provide concurrence.
  • Is there a dollar limit on AER Assistance?

    Every request is unique and considered on an individual basis. There is no upper limit for AER support, however, the most common assistance we provide is $1,500 for a 15-month loan.

    Some categories of assistance have dollar limits while other categories have requirements related to grants versus loans.

Read more FAQs