Manage Your Loan

Create an account using our Secure Online Portal

  • Financial Frontline

Within the portal you can:

  • Create an account
  • Submit a request or inquiry
  • Make a payment
  • Make a donation
  • Take the Financial Frontline exam

If you need help establishing an account or encounter problems logging into an existing account, please contact HQ AER at 1-866-878-6378 for assistance.

We are going to ask you to disclose confidential and personal information to process your request for AER assistance. Your information is SAFE and SECURE on this website. Information collected during the online request for assistance is used to establish a loan or grant. AER does not sell any Personally Identifiable Information.

Review our full Privacy and Security Policy.

You are not required to complete this online form to receive assistance.

Online Portal

Ways to Repay Your Loan

DFAS allotment

Payroll allotment through Defense Finance and Accounting Service is the most convenient way for Soldiers to repay their zero-interest loans. Contact us to start, stop or modify your DFAS allotment.

Contact Us

Online payment

Online payments are safe and secure. Click the button below to visit our online loan repayment portal.

Online Payment

Check, money order or bill pay

AER accepts personal checks, cashier’s checks, money orders and electronic bill pay from your personal bank. Please include “Army Emergency Relief,” our address and your Client ID with your payment.

Mail payments to:

Army Emergency Relief
Attn: Loan Management
2530 Crystal Dr.
Suite 13161, 13th Floor
Arlington, VA  22202

Financial Frontline

Soldiers with AER loans who are eligible and fulfill the requirements can gain credit toward their loans by:

  • Reviewing and completing the financial training videos on the Army G-9 website within 90 days of the loan creation date
  • Scoring an 80 or higher in the first three attempts on the test in AER’s Loan Portal

Specialists/corporals and below can receive up to $500 and sergeants and above can receive up to $250 on their current loan balances. Credits will not exceed the current balance of the loan.

Click here to go to the Army G-9 website.

Frequently Asked Questions

  • Can I make a payment over the phone?

    Yes, you can call us with your bank information and we can set the payment up for you.

    Phone: 866-878-6378
    DSN: 329-2768

  • Does AER charge late fees?

    AER never charges late fees.

  • What is the interest rate on an AER loan?

    Zero percent. AER does not charge interest on loans.

  • Where should I mail my payment?

    Army Emergency Relief
    Attn: Loan Management
    2530 Crystal Dr.
    Suite 13161, 13th Floor
    Arlington, VA 22202

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