IMPORTANT

The following “best practices” result in effectively and efficiently creating an account. To avoid known issues associated with account establishment, please follow the following recommendations:

  1. Use a personal email to create your account.
  2. Please use a computer or mobile device that is not connected to the “Department of Defense Information Network” (DoDIN).
  3. If you need help establishing an account or encounter problems logging into an existing account, email it_helpdesk@aerhq.org or please contact HQ AER at 1-866-878-6378 for assistance.

Assistance Portal

Within The Portal You Can:

  • Create an account
  • Submit a request or inquiry
  • Make a payment
  • Make a donation
  • Take the Financial Frontline exam

If you need help establishing an account or encounter problems logging into an existing account, please contact HQ AER at 1-866-878-6378 for assistance.

We are going to ask you to disclose confidential and personal information to process your request for AER assistance. Your information is SAFE and SECURE on this website. Information collected during the online request for assistance is used to establish a loan or grant. AER does not sell any Personally Identifiable Information.

Review our full Privacy and Security Policy.

You are not required to complete this online form to receive assistance.

Assistance Portal
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