1. Where is the Govt. Shutdown application?

• The application is on the “Apply Now” page of your online portal account. You must create an account to see the application. https://aerprod.powerappsportals.us/

2. Having an issue creating an account online?

• Click HERE to create a HelpDesk ticket

3. Is the application available on weekends?

• The application can be accessed 24/7, 7 days a week.

4. Can Spouses apply?

• At this time, only Soldiers can apply.

5. Are Retirees eligible?

• Retiree pay is not impacted. Therefore, they are ineligible for the Government Shutdown process. They can still apply for other assistance such as Basic Needs.

6. Are Reservists and Guardsmen eligible?

• If you are on Title 10 orders for 30+ days, you are eligible.

7. Can Commanders do a blanket memo for approval, rather than individual approvals?

• Yes, they can do a blanket memo.

8. If you already have an AER loan, what about payments during this period?

• If the shutdown continues through the end of the month, we will adjust allotments accordingly.

9. When will we know about our approval?

• Please watch your email for additional information. You can also check your status on the loan portal, under the “My Financial Applications” section.

10. What do we do when we encounter technical issues?

• Click HERE to create a HelpDesk ticket

11. Will applying impact my credit score?

• AER does not check your credit.

12. Can you accept my last LES statement?

• Yes, you can use your September statement.

13. How long does bank validation take?

• Depending on internet speed, it can take up to five minutes.

14. I don’t see the Govt Shutdown application.

• This is an issue of eligibility.
• Click HERE to create a HelpDesk ticket.

AER staff and AEROs are working on applications this weekend. If your question is not answered here, please call 866-878-6378. You will receive a return message as soon as possible